FAQs

Are online prices the same as in a branch?

Yes, prices of products on the website match the branch price.

 

Can I get a VAT receipt?

Each order is shipped with a sales receipt including VAT information.

 

Can my order be delivered to an alternative address?

Online orders can be delivered to an alternative address. Telephone orders can be delivered to an alternative address upon passing the relevant security checks.

 

Do the prices shown include VAT?

Prices can be displayed either including or excluding VAT using the toggle switch at the top right of any page.

 

Do you do free delivery?

If you order is within our designated area, we will deliver it for FREE.

For all other areas we will apply a delivery charge all based upon your postcode, which will be shown before checkout.

The delivery timescale for each item is shown on the product page. Stock items are available within 2 days, for other non stocked items delivery timescales do vary. But we have shown the “worst” case, so in most cases we will aim to deliver it sooner.

To confirm we deliver free to any post code beginning with BR, CR, DA, EC, GU, KT, RH, SE, SM, SW, TW and WC

Selected post codes we also deliver to for free are E1, E1W, E14, E77, E98, N1, N4-N7, N16, N19, NW1-NW6, NW8-NW11, SL4-SL5, TN1-TN4, TN7-TN11, TN13-TN16, W1-W14, W1A-W1W

Our drivers will assist customers with safe and reasonable requests to offload materials at the point of delivery. The recipient of the delivery is responsible for additional lifting once the delivery has been made, and for heavy and bulky items we would require additional support from the customer to complete the delivery. The driver has the final decision on what is safe and reasonable and if he decides it is unsafe or unreasonable our delivery will revert to kerbside only.  

 

Do you have metric conversion chart?

Yes, we do, please download it here. Double check when placing an order that all your measurements are correct.

 

Do you offer a discount to trade?

Champion values bona fide Trade customers and offers discounts if registered as a Trade customer. These prices are only available once registered as a Trade customer, which you can do on line and start receiving trade discounts immediately. But we will require some proof of your trade to continue to receive these discounts.

 

How big are you and what is your experience?

With 10 branches across the South East we are the region's leading independent timber specialist with over 90 years experience of supplying the building trade. We are dedicated to providing you, the professional, with the quality, range and service that will enhance your business reputation.

 

How is my information secured when using the Champion website?

The Champion website uses SagePay as our payment service provider (PSP), thousands of businesses outsource their transaction security to SagePay. It's our top priority to ensure that your customers' transaction data is kept secure at all times, which is why we comply with the Payment Card Industry Data Security Standard (PCI DSS) meeting the standard as a Level 1 PCI DSS compliant Payment Service Provider

I can't see the size of door I require, do Champion offer other sizes?

Champion offer doors in the most popular sizes - and most doors can be trimmed by a small amount during fitting. If you require different sizes please contact any branch and we will be pleased to help you.

 

If I have a question regarding a product before I order, who can I contact?

Contact any branch or email sales@championtimber.com and we will try to help you.

 

Is the full range of products that Champion sell available online?

There are currently over 5000 products available to order online, which represents our main sellers, but we sell much more, so if you do not see what you want online then please call any branch with your enquiry. 

 

Is your wood sustainable?

At Champion we take our environmental responsibilities seriously and are careful to verify that our sources meet the highest standards. We use rigorous verification systems to monitor our supplies. We have Environmental Chain of Custody Certification for the Forest Stewardship Council (FSC)® and Programme for the Endorsement of Forest Certification (PEFC). Our suppliers are also independently audited for the Responsible Purchasing Policy (RPP) of the Timber Trade Federation and Forests Forever.

 

Where can I get technical help with a product?

Please contact any branch for more details or email sales@championtimber.com.

 

Where do you get your timber from?

At Champion, we source our own timber, machine it ourselves and sell direct to you. By doing this, we control the quality and continuity of supply and offer the best quality at competitive prices. Other timber products we carry vast stocks of and a comprehensive range of are, timber decking, fencing, sheet materials, insulation, flooring, doors and timber buildings. We also stock a wide selection of timber related products such as power tools, ironmongery, adhesives, paint, and much more.

 

Which cards do you accept?

The cards we accept are listed at the bottom of the 'basket' page. We currently accept MasterCard and Visa debit & credit cards (including Visa Electron), and Maestro debit cards. .

 

Will I be contacted before delivery?

Yes, you shall receive a text the day before your order is due giving you a 3 hour window of estimated arrival. Then 30 minutes before your order is due to arrive you will receive a secondary text to notify you. Your order will be dispatched on or before the day shown on the checkout page. In the unlikely event there is any issue, we will call you directly so please ensure you entered a valid phone number. You can of course also specify a delivery date that is convenient for you and we will do our very best to meet your needs.

 

Will my order include a sales receipt?

Yes, a sales receipt is enclosed with all orders prior to shipping.

 

Will the Delivery driver carry the goods inside my property?

Our drivers will assist customers with safe and reasonable requests to offload materials at the point of delivery. The recipient of the delivery is responsible for additional lifting once the delivery has been made, and for heavy and bulky items we would require additional support from the customer to complete the delivery. The driver has the final decision on what is safe and reasonable and if he decides it is unsafe or unreasonable our delivery will revert to kerbside only.  Please reference our Delivery Page for more.