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Returns and Refunds Policy

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the product’s fault within 48 hours of it being delivered to you.

Champion Timber shall not accept on return for credit any goods ordered from Champion Timber incorrectly or subsequently found to be surplus to the customer’s requirements. The suitability of specialist goods is assumed to have been assessed by the customer or his/her advisor(s) prior to purchase. Champion Timber shall endeavour to assist customers where possible by accepting at a reasonable restocking charge the return of goods (together with the original packing if applicable) which are from Champion Timber normal stock lines but goods ordered from the manufacturer cannot be accepted without Champion Timber prior agreement for the return and Champion Timber restocking charges having been paid. In any event credit cannot be given unless the customer provides Champion Timber with the number of the invoice on which the goods were supplied.

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